Makes me mad!

I got my tax certificate emailed to me via the online banking website but I just can`t open the attachment. This morning I phoned the ***and went through to a lady who asked me a whole of security questions etc and then told me to hold on to download it. The next minute phone went dead.<br> <br> What I can`t understand is why she did`nt phone me back had just confirmed my cell number. Why must I now go spend another 15 minutes on the phone confirming security questions etc. Pity I did`nt get her name but surely you should be able to pick it up. Called at 09:21.<br> <br> This sort of service makes me mad.<br>