Make Things Happen?!

After applying for a bond through a local bank I was informed that I had a ***** status listed against my name on the FPSSA site.<br> <br> I contacted the relevant contact person (as listed on the site) who happened to be Mel.<br> <br> She informed me of the reasoning and the necessary actions to be taken should I have been mistakenly listed.<br> <br> I took the necessary measures to have my name removed and sent this through to the ***** department as well as to Mel.<br> <br> After having spoken to a gentleman at the call centre I was advised that I have two options, to admit having app**** or to lie, neither of which are legitimate options.<br> <br> I communicated this to Mel, and after emailing her on 3 separate occasions I have yet to receive a response to my first mail.<br> <br> I wish Nedbank's service could be as EFFICIENT as it was to list me on this site.<br> Mel's customer service has been appalling to say the least, and she's literally left me hanging for 3 weeks. (It seems she replies to emails when it's in HER best interest).<br> <br> Should I not receive any further assistance then I will have exhausted all means of communication with Nedbank and will have no option but to seek further recourse in this regard.