Major disappointment in Nedbank vehicle insurance

I had a minor car incident on Friday 10th November 2023. It was just after 5pm and I called Nedbank vehicle insurance to lay a claim. I was to call on Monday to process the claim. I called on Monday and could not get through for most of the day. I tried on Tuesday and still could not get through. Finally on Wednesday someone answered my call and I was told to send pictures of damages on the vehicle to a whattsap number and they asked a lot of questions about the incident in processing the claim. Thursday 16th November I sent all the pictures via WhatsApp number and received a message saying someone will contact me. No one ever contacted me. I started calling them almost every day to find out what needs to happen, they kept saying someone will contact. I went to a panel beater I know and trust and got a quotation and email it to nedbank vehicle insurance and received no response. This went on until 5 December 2023. Then I get a call from a panel beater I don't know telling me to bring my car for repairs.

1. I don't thus panel beater 2. I live in centurion and they are in Edenvale 3. I have no communication from nedbank vehicle insurance to say I must take my car there 4. I don't even have a claim number

On Wednesday 6th December I call nedbank vehicle insurance, someone is shocked there and gives me a claim number and then I ask can I take my car to a panel beater close to where I live and then they put me on hold for more than an hour.

Bottom line: since I lay my vehicle claim no one at nedbank vehicle insurance has bothered to contact me. No official documentation of my claim. They keep saying someone will contact you. It's almost a month and still no joy.

My advise: Don't take nedbank vehicle insurance, they don't care about clients, they have no service to their clients.