MB
Melisa B
1 reviews | Active since May 2011
07 Oct 2015, 07:58
Maintenance Fee deducted in duplicate
My monthly maintenance fee has been deducted twice this month. The call centre confirmed that my billing cycle has not changed and this has been done in error. They are unable to reverse it and I have to go into a Nedbank Branch. This is Unacceptable. Now I have to waste my time and petrol to stand in queues for a Bank Error. Kindly reverse the charges that you have incorrectly taken from me.
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Nedbank's replyOfficial
07 Oct 2015, 08:25Hello melisabek,
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Nedbank's reply07 Oct 2015, 08:25
Official
Hello melisabek,
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team