Made to feel like ********

I am tired of dealing with Nedbank. Check the Hello Peter complaint made on the 24th of August. I have full signatory power on my mother's accounts. I made an internet transfer this morning from one of her accounts and had a call from an agent demanding to speak to her. I created an internet banking account which I use mainly to pay rates for her property. I do not log into her account regularly and do forget the login details. I went to the local branch on one of those instances to request that the account be reset. The branch insisted that I drag her in to sign some form, which I refused since we've never spent less than an hour and a half at that branch for previous transactions. I mentioned that the only time that my mother will step into a Nedbank branch is to move her accounts to another bank, which seems very likely after this morning's encounter. We both completed and signed countless forms giving my details and indicating that I'm a signatory. I refused the agent's request to speak to my mother and received a note that the account will be frozen. I am tired of the treatment from your bank, I am sure that other banks will be happy to have her account.