Made a joke of for the third time

I am now definitely going to change my bank.

This is not the first, second or third time Nedbank has made me this furious.

I completed an online application for a credit card. I call two days later to follow up after hearing nothing from them and was then told I should call back in seven days time as the transaction takes 7 days to complete.

it is now the seventh day and I just called again only to find out that the consultant who I spoke to could not even see the online application I have done. After he found it he said that I have not sent the supporting documents - WHAT SUPPORTING DOCUMENTS - should I not have been informed to have sent supporting documents?

I then requested to speak to a manager and guess what, I had to wait 5 minutes and still no manager came and to top it off, I could hear the consultant having a good chat with a colleague.

if this is what Nedbank now thinks of it customers I am definitely changing my bank with immediate affect.