Lying consultants in branch, call centre does not call back

Picked up a travel card yesterday 21 10 2019 at Westgate branch with a promise from the consultant that my foreign currency would reflect today 22 10 2019 so that I can go overseas with peace of mind that my currency has been exchanged and I am able to draw money there. Currency is not reflecting and when I spoke to the call centre they said its not even linked. A promise to resolve and call back was made this morning by Tarryn, nothing has been actioned after I had to follow up 4 hours later. I will be closing all my Nedbank accounts when I come back and will hand over to the ombud