1 reviews | Active since Jun 2013
Low levels of service
<p>I entered Nedbank in Lansdowne @11am this morning, filled out a deposit slip and stood in the que, there was 6 people in front of me and they had 2 out of the 4 tellers open, 1 was doing enquiries and the other deposits, after 15 or 20 min i finally got to the teller (Shannon), so i give her the deposit slip and she replies BLANK DEPOSIT SLIP, not Hello nothing just BLANK DEPOSIT SLIP, i didnt expect her to greet me but to open by saying that was a bit rude, i rep**** by saying sorry i mustve taken the wrong slip but let me fill one in quickly, she told me to step aside and called the next customer, i rep**** by saying it will only take a minute, and she continued helping the other customer, we exchanged some words which wasnt really great and left me leaving very upset from the branch, with Regards to this branch, why do they always only have 1 teller open ? Sometimes that 1 teller does deposits and queries, you always have to spend 20 - 30 min to make a deposit, even on month ends they only have 1 teller, why does Nedbank in Claremont have such high levels of Service and then Lansdowne treats you like you *#*#? </p>
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
