Lousy pathetic service to resolve a minor credit!

I have been a client of Nedbank for about 45 years. The service is very bad just to resolve a minor refund. Pathetic!

From: Ahmed Moosa <***> Date: Jan 7, 2025 3:07 PM Subject: Nedbank credit not yet reflecting- 27 DEC 2024 To: Nedback Client Feedback <***>

Good afternoon: The Savings Manger: I trust you are well. I took some goods back for credit to BUCO hardware and was given a credit for R699.96 on the 27 December 2024. The credit slip is attached. I understand that it will take a few days to reflect but today is the 7 January 2025 it has not yet reflected. That is about TEN DAYS. Can you kindly check and let me know when it will reflect. Thank you, Mrs. H. Moosa. ***. ________________________. 8 January 2025 Attention the Manager. I am still waiting for the results of my inquiry. I have been this morning to your pinelands Branch, CPT no help. They told me to phone your help line from my phone in the bank which I did. After waiting for about 5 minutes I was connected to a lady who was zero help. Very disappointed and bad service.