Lousy Nedbank service.

Last Friday I went into the Nedbank branch in Fourways Mall to fetch my credit card. First the branch has downsized and I must say it was disgusting. The staff milling around very unprofessional. I had to wait 45 minutes to get service even though I was second in the queue. I was served by an agent who really didn't know what she was doing asking banal question like how many card are you fetching. No apology for the wait. I am appalled that Nedbank, who I have banked with for years, could allow standards to drop so low.