Lotto payouts not received

Item: Nedbank
Rating: 2
Author: Michel B

I did not received any payouts on my last two Lotto winnings. Lotto date 29 April 2017 Ref ********** 9/NEDBANK/ ********** ********** 3108 Lotto plus pay out R20 and on the same date Ref ********** 9/NEDBANK/ ********** ********** 371 lOTTO Plus payout R20 Powerball date 02 May 2017 Ref ********** 2/NEDBANK/ ********** ********** 6950 Powerball plus payout R10.90

Helpful (0)

Replies (4)

Nedbank's replyOfficial

04 May 2017, 09:28

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

Nedbank's reply04 May 2017, 09:28

Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

Michel B's updateReviewer Update

04 May 2017, 13:26

Thanks for your response. Trust that the problem shall be resolved as soon as possible.

Michel B's update04 May 2017, 13:26

Reviewer Update

Thanks for your response. Trust that the problem shall be resolved as soon as possible.

Michel B's updateReviewer Update

05 May 2017, 07:34

Thank you the problem has been resolved

Michel B's update05 May 2017, 07:34

Reviewer Update

Thank you the problem has been resolved

Nedbank's replyOfficial

05 May 2017, 08:38

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.

Nedbank's reply05 May 2017, 08:38

Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.