LM
Ludwick M

1 reviews | Active since Apr 2015

15 Oct 2015, 12:22

LOST MONEY BECAUSE OF KLEINBOOI PHELE

On the 12th of October 2015 I (Ludwick Molekwa) walked in to Nedbank Lephalale Mall Branch to apply for a Personal Loan but according to Kleinbooi Phele (consultant) I did not have the required documents which was 3 months pay slip and this information was conducted after signing the relevant application for a personal loan which I did not even receive a copy of. I walked out of Nedbank with the knowledge that I wont receive funds to start my small business, and yesterday(14 October 2015 at 11:31:18am) I received an SMS saying that my Personal Loan has been approved I then called Kleinbooi Phele to ask him about this, with a surprised remark he then asked to call me back and he did NOT!! I then took the initiative to walk in to the bank to ask what was going on. TO CUT THIS SHORT!!!! I had to pay R32403,1 JUST BECAUSE OF THE BANKS INCOMPETENCE

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Replies (1)
Nedbank
Nedbank's reply15 Oct 2015, 12:45
Official
Hello Jomza,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team