Lost money at atm

A few weeks ago I tried to withdraw 2000 from the atm in greenstone . The atm started counted the money but suddenly stopped . I went inside and they said the money would revert to my account. I explained it was a foreign account . I spoke to the bank manager as the other staff were clueless.<br> It is now 3 weeks I have been back twice emailed and phoned . I still have no feed back. Somebody was supposed to check the withdrawals of the day . It was the 28th of August and let me know . Nothing!<br> I need to know where the money is here or in Greece where my account is as the amount is been withheld.<br> I am really tired of trying to find out .