SW
Sarah W

1 reviews | Active since Jun 2012

05 Apr 2015, 16:59

LOST CONFIDENCE IN NEDBANK VOYAGER PROGRAMME

Hi,<br> I find it completely unbelievable that I am resorting to posting my 3rd complaint on HelloPeter reagrding this matter. Not ALL voyager miles are getting allocated correctly since FEBRUARY. Yes you read right - FEBRUARY. I am consistently getting told that there is a TECHNICAL ISSUE. Are you serious that it takes OVER 2 months to resolve a technical issue. I have been told a few times already that the issue is resolved which clearly is NOT resolved correctly by the technical team. It has been confirmed by Nedbank AGAIN that there are TECHNICAL issues. Nobody can give me a timeframe when this will be sorted. Not only is this frustrating, it is ridiculous. Voyager miles are only coming through for certain transactions and not all transactions as there are a bunch of miles missing. What is the point of using this programme then and consistently swiping for purchases if the points dont get allocated?<br> <br> UNACCEPTABLE. I HAVE COMPLETELY LOST CONFIDENCE IN THIS PROGRAMME.<br> <br> What is going on? When will this be fixed? And fixed properly?

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Replies (1)
Nedbank
Nedbank's reply05 Apr 2015, 23:16
Official
Hello sarahg1,

Our sincere apologies for all the inconvenience you are experiencing in this regard and appreciate your patience while we address your concerns raised in the posting.

Kind regards

Client Experience Team