1 reviews | Active since Jun 2019
Lost cheque
On the 30th of May 2019 I went to Nedbank Welkom to invest an amount of R125 958,00. The woman helping me said the computers were off line and I must go to a teller to pay in the cheque for save keeping overnight. I was told to come back the next day. The next day they could not find the cheque. I got a slip as proof that I paid the cheque to the teller. I was told to come back in the afternoon again. By this time I had lost faith in Nedbank and said to the woman helping me that I wanted my cheque back as I wished to invest in another bank as I did not have faith in this bank and was not happy with the treatment I received. My wife also removed all her savings from this branch. On enquiring when I would get my cheque back I was told to go to Absa from where the cheque originally came and cancel it and have a new cheque written out. I gave instructions to Nedbank not to invest the cheque. Nedbank said the cheque was at their main branch in Kroonstad and would have to lay there for 7 days. Meantime I am losing interest. The people at Absa bank said that they could not issue me with a new cheque as Nedbank had invested the cheque already against my instructions. Until this date today of 6 June 2019 they have not given back my cheque yet. Nedbank says that I should not have asked Absa to cancel the cheque but this was the instructions given to me by the woman at Nedbank. What am I to do as this is unexceptable.
Thank you Stephen Coetzee
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regardsClient Service Support
Best regards,
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regardsClient Service Support
Best regards,
