KB
Koos B
1 reviews | Active since Nov 2010
29 Sept 2017, 14:10
LONG WAIT FOR TELLERS
On 29 Sep 17 I visited Nedbank Hartebee****rtdam (Village Mall) The bank is packed with clients for the tellers. Only 2 tellers are assisting clients. These 2 tellers also assist other clients with general enquiries. So mt question is why is there personal bankers
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Replies (2)
Nedbank's replyOfficial
29 Sept 2017, 14:47Dear Koos
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Nedbank's reply29 Sept 2017, 14:47
Official
Dear Koos
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Nedbank's replyOfficial
17 Oct 2017, 08:52Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Nedbank's reply17 Oct 2017, 08:52
Official
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,