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clerissia O

1 reviews | Active since Feb 2015

26 Jul 2016, 11:34

LONG QUEUES

<p>I VIST NEDBANK GLEN ACRES MOST DAYS OF THE WEEK AND THE LONG QUEUES ARE JUST UNACCEPTABLE!</p> <p>I NEED TO MENTION COUNTER NO 5 SPECIFICALLY - THAT STAFF MEMBER SITS THERE, A LONG QUEUE IN THE BANK AND HELPS NOT ONE CLIENT - WE SIT THERE FOR HOURS WITH SLOW QUEUES, WHERE THERE ARE ONE OR ONLY TWO STAFF MEMBERS WORKING. THE DUDE AT COUNTER 5 IS JUST *********** AND SLOW AND LAZY - LONG QUEUES IN THE BANK AND HE JUST SITS THERE DOING LORD KNOWS WHAT! WHILE WE QUEUE FOR HOURS ON END!!!!!!!</p> <p>VERY POOR SERVICE FROM THE BANK AS THE QUEUES ARE JUST REDICULOUS TO SIT IN AS STAFF ARE NOT SEATED AT THEIR STATIONS IN PEAK HOURS - MOST CUSTOMERS GETS ANNOYED AND STARTS COMPLAINING IN THE QUEUES - THIS IS DISGUSTING SERVICE - MANAGMENT SHOULD BE ASHAMED! WE COME THERE TO WASTE OUR TIMES IN QUEUES - TIME WE COULD HAVE SPENT ELSEWHERE.!!!!!</p> <p>FIX YOUR CUSTOMER SERVICE! </p>

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Replies (1)
Nedbank
Nedbank's reply26 Jul 2016, 12:11
Official

Dear Clerissia,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team