LONG QUE

I ENTERED THE BRANCH IN ALBERTON AT 8:52AM . I WAS THERE TO COLLECT A NEW CARD. TOOK MY NUMBER AND WAITED IN THE QUE. I LEFT THE BANK WELL AFTER 10AM . THIS NEW SYSTEM YOU HAVE WITH TAKING A NUMBER DOES NOT SEEM TO BE EFFECTIVE. IT WORKS WELL FOR CERTAIN ORGANISATIONS WHO HAVE CAPACITY BUT FOR A CLIENT COLLECTING A CARD TO WAIT THAT LONG IS COMPLETELY UNREASONABLE !<br> YOU NEED TO RE LOOK AT STRATEGY YOU HAVE IMPLEMENTED AND POSSIBLE CHANGE OR AMEND TO SUIT YOUR CLIENTS.<br> REMEMBER THE ONLY THING SEPERATING YOU FROM OTHER BANKS IS THE SERVICE YOU PROVIDE OR IN THIS INSTANCE THE ABSENCE OF SERVICE YOU PROVIDING.<br> THE DATE OF THE INCIDENT WAS 11/01/2016.