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Sarah E

1 reviews | Active since Mar 2013

13 Nov 2015, 10:20

Login not working to Greenbacks Online profile

I have been trying to call the call centre for the past two months to complain that my Greenbacks login hasn't worked. I have probably spoken to about 15 different call centre agents and sent numerous emails. I was given [Email Removed] and [Email Removed] which both DO NOT WORK. <br> <br> I have now spoken to [Email Removed] who has assured me that she will assist in getting this fixed. <br> <br> I do not know why this has to get to the stage of me complaining on Hello Peter. I keep dealing with call centre agents who have absolutely no technical understanding and when I ask for technical assistance it doesn't happen. <br> <br> I find the service level to get this fixed to be appalling. <br> <br> I trust that Abigail will get this sorted out for me as a matter of urgency.

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Replies (1)
Nedbank
Nedbank's reply13 Nov 2015, 11:16
Official
Hello SarahEllert,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team