loans department

On the 30th of January I went to Netbank to apply for a loan, the first quote was for R 73000 ,00 and then the salesperson said that I need to bring in 3 pay slips so I decided to go for the R 10000, 00 the following morning the 30th I went back at 9:00 o clock to cancel the loan I have all the documents and time when the sales person called then it's been going on now for 4 weeks now and they deduct money from my account