Loan Statement Request

I called Nedbank on *** to request a loan statement on the 13th Jan 2016, consultant then confirms i will get it after 3 working days, Then i call again on the 15 Jan 2016 different consultant tell me she will resubmit my request and it will take another 3 working days. I call on the 20th Jan 2016 as the 3 working days has passed then i am told the request will take 30 days before i receive a simple loan statement.<br> <br> This is something that you simple retrieve from your systems i don't believe it would take 30 days just to retrieve a simple document. i am truly disappoint in the service i received from this institution and i am glad i closed all my accounts with them.<br> <br> What made me sad is even the manager (Lisanne) i requested to speak to was of no assistance to me at all she didn't seem interested in assisting me at all.