Loan Settlement

Im trying to settle my personal loans. After 4 calls to the call center i still do not have a settlement value. The staff are rude and short off and they are not willing to help just want to transfer you to someone ells who has no idea what is going on. Its funny when you don't pay they keep phoning but when you want to pay in full nobody is willing to help.

Pathetic!!!

PLEASE HELP!!!