Loan Repayment Discrepancy and Poor Service

I have already paid R78,000 towards a total balance of R80,400, leaving an outstanding amount that does not align with the figures currently being communicated to me.

I have made multiple attempts to contact your team to resolve the issue with my final loan deduction, but without success. Today, I was kept on hold for over an hour without receiving assistance and was continuously transferred from one department to another. This level of service is unacceptable and far below standard expectations.

The last consultant I spoke with was Salahodeen Ally from the collections department. Unfortunately, the issue was not resolved, and I was instead advised that I would be transferred again to another department, which further delayed resolution.

To clarify, I currently have a shortfall of R2,900, which is the amount I intend to settle on the 25th. I do not agree with the amount of R4,500 that has been indicated, and I request urgent clarification and correction of this discrepancy