LOAN DECLINED DUE TO INCORRECT INFORMATION

I have been a Nedbank client for years, i app**** for a personal loan in December 2015, this was declined, as per the call center agent, i am under debt counselling, which is incorrect as per my latest Transunion report. i was told to go the nearest branch (Carslwald, Midrand) with the report, which i did. the consultant at the branch could not assist although her system shows that my name is clear and asked me to come back on the 16.01.2016 to re-apply or call the call center again. Called the call center on Monday (05.01), as per Siphothemba at the call center they can not do anything to assist me after i made some noise on the phone, then he said he will try to get my profile reset and will call me the next day with feedback. two days later and still no call, I had to call back twice to check on the progress and was still informed that i have to wait 30 days and re-apply because there is nothing that can be done. I did inform the delayed agent that i will be moving my account from Nedbank as this is ridiculous. Been a customer for so many years and a loan is declined because of false information and then no one can do anything to assist you. PATHETIC!!!