Loan consultant not willing to assist

I've had personal loans with Nedbank for many years now, and previously when I encountered this issue, the funds were rectified.

On the 26th I bought data for one of my cellphones, and on the Nedbank App it showed I have enough funds to do so. It wouldn't allow me to buy data if there are not enough funds anyway. My debit order is set to go off on the 28th of each month as this is the day my salary gets paid into my account, but this month the debit order went off on the 26th, which put my account in arrears.

Whit this said, my personal loan did not bounce, and no penalties against this debit order was incurred, however now suddenly there is a R90 honoring fee against the data that I have bought.

When I realized this, I went to the nearest Nedbank branch to rectify, where they referred be to the telephone service to speak to the personal loans department. That I did, and I spoke to a very rude lady by the name of Tintswalo. She constantly kept on interrupting me when I speak, and wasn't very interested to my side of the story.

I tried to explain to her what has happened, but all she tells me is that I have signed a contract which allows them to deduct the money on a Friday if the debit order date falls on a Sunday. I tried to explain to her that I do not have a problem with that, but then I cannot be penalized for other transactions being allowed through. Clearly she was not interested in listening to her customer and trying to help.

Very poor service. I will not open another personal loan, or any other type of debt with Nedbank if they keep up this attitude