Loan Application

To Whom It May Concern,

I am writing to formally report an issue regarding my loan application processed by Tumi Mjatya, an agent at Nedbank, located at 1st Floor, Block E, 135 Rivonia Road.

On 30/04/2025, I completed the application form for a loan with Ms. Mjatya. She informed me that an amount of R34,000 would be transferred to my account. However, as of today, I have not received any paperwork confirming the loan details, nor has the amount been credited to my account.

Despite multiple attempts to contact Ms. Mjatya via phone and email, I have not received satisfactory responses. The receptionist has repeatedly informed me that Ms. Mjatya is busy and will send an email, which I have yet to receive. I have also lodged a complaint with Nedbank regarding this matter and am still awaiting a response.

Today, I emailed Ms. Mjatya again to inquire about the funds. She responded that the amount was paid to my account, but did not provide details or proof of payment when requested.

Given the lack of communication and transparency, I am concerned about the status of my loan application and the integrity of the process. I request immediate clarification on the following points:

Confirmation of the loan amount and disbur*****t details. Proof of payment for the R34,000. An explanation for the delay and lack of communication. Please treat this matter with urgency and provide a resolution at your earliest convenience.

Thank you for your attention to this matter.