1 reviews | Active since Jun 2016
Loan application approved and then declined - No update or feedback
I app**** for a loan at Nedbank in Greenstone Mall which was provisionally approved. I also received an SMS notification of the approval. I then went to the bank on Saturday morning with my ID to finalize the approval, to my surprise I was then told by the consultant (Lucky) that the loan had In fact been declined. He did not bother explaining and he promised to get back to me on Monday, he didn't. The level of service or lack of is appalling to say the least. The amount of inconvenience you have caused me is immeasurable.
Dear Tikoraku
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Tikoraku
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team