Loan application

<p>I app**** for a personal loan last week via the contact centre and it was pre approved, i was advised to go to my nearest branch and sign some documents for the funds to be paid into my account. On saturday i went to the la lucia branch Sphiwe Makhanya assisted me he took and hour just to get me to sign documents and he assured me by monday the funds would be in my account i informed him that reason for taking a personal loan was cause it was needed for an emergency and he said the funds would defiently be in my account today (monday). </p> <p>This morning he called and asked for me to email my payslip through to him yet he had a copy on saturday i also asked him when am i going to recieve the funds, he said failed to answer me via email.</p> <p>i then called the branch numerous times to speak to him and left messages as well and he did not return my calls or respond to my mails. i eventaully spoke to the branch adminstrator (karina) who advised me that a loan application takes 3 to 5 days to get approved and what Sphiwe had told was incorrect and she would get him to call me and explain, all he said was that my application was being verified and i would recieve the funds by tommorrow.</p> <p>What frustrates me is that my loan was pre approved already why did he not follow proper procedure and give me incorrect information.</p> <p>My current loan the phoenix branch assited me it only took 15 mins to sign paperwork the funds refelected in my account the next day.</p> <p>I want to cancel the loan due to the consultant not handling my application in the correct manor and why does it take nedbank so long to approve and payout a loan, other banks pay out with the same day of approval.</p>