Loan account closed ITC

I have gone under debt review on the 31/05/2013 and there was nothing on my ITC about a loan from Nedbank. The people and the debt review took a ITC report to get all my accounts from there. I have been on debt review since 2013 until 29/04/2016. I have received my clearance certificate and on the 05/07/2016 i have received a Car loan from MFC (Nedbank). Since there was nothing on my ITC regarding a Nedbank Loan. On the 19/10/2016 i received a call from a lady (Bianca Thompson) working from Nedbank regarding the loan, i have told her i am not willing to pay for anything because i was on debt review and that was off my ITC i went and pulled a ITC report and on the report it shows that the account is closed. Bianca asked me to forward her my clearance certificate, ITC report and a statement from MFC, which i did same day. Then i never heard from her again not even a email to advise me on the process. Since then there was no emails to me and then on the 25/10/2017 i received a call from another lady by the name of Levern also working for Nedbank told her the same story and asked me to send her the same documents that i have send through to Bianca. Today is the 15/11/2017 and still never heard nothing from no one not Bianca or Levern. I think i am going to get me lawyer regarding this matter. Because the lady Levern said to me (Please send me all the paperwork so that i can forward it through to the relevant people to get a decision), and still waiting.