loan

On the 28 March i app**** for a loan with Nedbank, they promise deposit the money sometimes during the following week, i waited for the whole week,on 3rd i saw a miss call, because at Cell c we not allowed to get in with our cell phone so the only time i could see the miss call it was after 4 ,but they could have call my wife if there was problem , one the 4th i called then they told me that my ID is old i need to sign some papers, i went and sign them ,i waited another week, on the 9 my wife received a call informing us that they realise that i do not have the land line, which they are aware of it ,Cell c does not have Telkom land line they know about this because i am still paying my previous loan and iam getting paid through nedbank ,so i don't understand the fuss, i asked my employer to write an email explaining the situation, now they saying they don't want email explaining that i have been working there for the past 10 years, they want the letter explaining why they don't have Telkom line, the reason why people take loans it is because of emergences, now iam about to loose what the loan intended to do, they should have turn me down i could have tried another ban