Livid!!!

<p>Since the beginning of the year, I have spoken to a umerous amount of Nedbank collections consultants about a personal loan which I have with Nedbank... I was busy paying off arrears that accumulated while I was unemployed.</p> <p> </p> <p>I was told by almost all the consultants I have liased with that my loan comes to and end at the end of June 2016 but will only completely come to an end once the arrears is paid up. Today the final amount for the arrears is paid but also an instalment?????? When I called the contact centre, I am told that I now have to pay the instalment for another 4 months as i still have an outstanding balance...WTH????</p> <p> </p> <p>Why didnt the consultants previously spoken to tell me that, I even have an email that states that my loan comes to an end once my arrears is rehabilitated and settled.</p> <p> </p> <p>STOP HIRING *********** STAFF!!! EDUCATE THEM CORRECTLY because this is not the first time I am told something by a consultant but another thing happens. I am extremely livid.</p>