Livid

On Nov 2nd a google service debited my acc with R339 and i called the bank immediately to let them know i hadn't authorized this, the agent named Bruno if not mistaken said he needed to contact the ***** department which he did and he was told to block my card immediately and so he did and i asked that he orders a new one to be collected at the Eastgate branch. I explained that my airtime might cut and asked that he calls me back which he agreed. But at some point I'm convinced he hung up on me and never bothered to call me back. I was never rude to this agent, but he had no clue what he was doing and wasn't courteous at all. He **** to me and said the ***** department would investigate and then get back to me regarding refunding my acc. So I waited n waited but heard nothing from nedbank. On Nov 18th i woke up to the same transaction, needless to say I was furious. I rushed to the Cresta branch n called their ***** department from there, the agent told me that Bruno should have transferred me to them to open the ***** case, uhmm excuse me.. I'm a client, i have no clue what your processes are so i will take whatever you tell me. This guy was rude in that he wasn't prepared to take any responsibility on behalf of the bank, just passing the buck. Now he told me this time around he is opening a case and i will receive comms either via email or phone call and my issue should be resolved in 2 weeks. I waited n waited but heard nothing from nedbank for 3 weeks. By now my insurer has tried to debit my life insurance premium to no luck coz the acc is sitting on -. By now there are charges for returned debits and the monthly maintenance fee, which must be some kind of a joke! How do i pay for an acc i am not using and im not using because you have failed to do your jobs and rectify the errors within the time promised to me?? I then called their complaints dept on Tuesday and again was told a case manager would contact me in 24 hours which hasn't happened till today. I want acc restored to the small positive balance it had on Nov 17th, i use my acc for my business, uber and taxify rides and purchasing airtime. It's difficult to work with cash in this day and age. I'm not willing to pay no maintenance fee or returned debit charges as all this was entirely not my fault but negligence on nedbank's side. Rectify my acc now or i will close it !!! You have shown no care for my enquiry and I've been up and down like a headless chicken for ur ****ty service..