Lines to long

I received an SMS from NEDBANK that my new credit card was delivered to Meyersdal branch. I attended twice and on both occasions i had to leave the line to return back to work as I only get half an hour lunch break. I waited in excess of 20 minutes. There is four tellers and only two are operational. We also work on Saturday's therefore making it impossible to collect my credit card. This is the third time i have had issues with this branch not sorting out my cards. In December my debit cards were not operational when i left the branch and i have to go back in after checking them, then had to be reordered. The Relationship banker asked if i could rather to to the Glen branch even further away from my place of work. i had to change my debit orders to my credit card with another bank and will be unable to use my credit card for an overseas trip i am taking. I find this serivce below the level i expect and not in line with the fees i am expected to pay.