Limited assistance following credit card *****

I have been a victim of credit card. A ********** transaction of R1037 went of my credit card this past Friday. Upon realisation i called the credit card call centre to have the card stopped. After that i checked on internet banking and noted that the amount was showing under outstanding authorisations meaning it has not cleared. As of the time of this report its still uncleared. I was told nothing can be done until the transaction is cleared i.e until the ******** have the money. To me this means the money might never be recovered and i will incur a loss yet i have taken the right measures to inform the bank of this situation. I also went to a branch hoping something concrete could be done and was told more or less the same thing. Noone has given me a clear cut answer to the question of whether the funds will be recovered. Please assist ASAP