Limit increase

I app**** for a limit increase on my credit card on the 13th of August. I was told it takes 5days to finalise, every time I call i just get an auto response from an actual human. Friday I was told it will be escalated and I will get feedback, no one bothered to call. Monday I was told again it will be escalated, there is no empathy from the agents. Whenever I call i have to explain my story and I just get the same standard human response. I am So disappointed at such poor service.