NZ
Nokusa Z

1 reviews | Active since Jan 2017

01 Feb 2017, 09:14

Like really!!!! why make an offer then!!!

<p>I am have Cheque Account, Credit Card and Investment with this bank. My children's account as well. I have not been paying my credit card on time and was handed over to BVZ Attorney's by Nedbank legal department of which I made arrangement as I would like to finish my debts.</p> <p> </p> <p>I made arrangements with BVZ to pay R1000 as I still have many debts that I have to pay and I know that I must make payments as I would like to be debt free one day.</p> <p> </p> <p>On Monday to my surprise when I check my account and wanting to make payments R6953.70 is debited from my account. I called the customer service line and was told that, it is not clear who took the money and they will see the following day.</p> <p> </p> <p>This morning I check again and Nedbank Credit Card took that money. I called to check how is it possible that I make arrangement with Attorneys and Credit Card take money from my account without my permission. Yes I owe them but the right to take such an amount in January.</p> <p> </p> <p>I am really dissappointed and heart sore that people that pay their debts and trying to be debt free are the ones that are suffering as banks can take money from the account without permission and dont care how is the person going to survive the whole month.</p> <p> </p> <p>I would like to know, how safe is our money then in banks if such things happen?</p> <p> </p> <p>I have 5 children that I have to feed for the whole month of February, I need to go to work and still buy food for my family. How am I going to do that as the bank took money from my account even if the arrangement is done.</p> <p> </p> <p>I have to go to work for me to make money so that I can pay my debts. How am I going to do that now?</p> <p> </p> <p> </p> <p> </p>

0
Replies (3)
Nedbank
Nedbank's reply01 Feb 2017, 12:39
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

NZ
Nokusa Z's update20 Feb 2017, 12:51
Reviewer Update

Good day

Thank you Nedbank for taking my concerns in to heart.

I am really impressed by the way Nedbank handled my concerns and I received feedback from all the parties involved.

I would really appreciated if Legal department to trust and let the Attorneys do their job as they have handed over the client and dont interfere with the arrangments between Attorneys and clients.

Thanking you

Nedbank
Nedbank's reply20 Feb 2017, 13:01
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.