1 reviews | Active since May 2016
Life insurance on bond cancelled without client instruction or knowledge
<p>I received an SMS saying that my bond has been cancelled because of non-payment.</p> <p>My contract with nedbank homeloans states that in order for me to obtain a bond i have to have a life insurance policy on the bond incase of death etc.</p> <p>This amount is deducted monthly and with this an amount for home owners insurance that is deducted with my bond payment every month. This all goes off as one payment.</p> <p> </p> <p>I reported the above to an operator called Tatum and informed her that I have never given instruction to cancel my policy and enquired for how long there has been "non-payment" if this is a debit order?</p> <p>Nedbank is supposidly very strict when it comes to policy cancellation on bonds because proof must be given of a new policy before it can be cancelled.</p> <p> </p> <p>Tatum could not give me answers but said that she would forward this to their IT department and call me back in 48 hours.</p> <p>I did not receive a call-back from tatum after 48 hours and phoned nedbank. Tatum could again not give me answers and said that their IT department had escelated the matter. it is now 6 days since I reported it and I still dont have an answer and my policy is still cancelled.</p> <p>I will now report the matter to the BANK OMBUDSMAN based on the following:</p> <p>1. I did not give instruction for my policy to be cancelled</p> <p>2. According to me I have been paying since I signed my bond contract and have evidence that the amount payable is included in my bond payment.</p> <p>3. Tatum could not give me assurance that I am covered until the fault is corrected by nedbank</p> <p>4. Nedbank acted without my knowledge</p> <p>5. If there is any financial implications from me, the client because of ********** activity from Nedbank that Nedbank be held accountable for their actions.</p> <p> </p> <p>This situation is uncalled for in the first instance and secondly if nedbank had told me in writing that the issue is on their side and that I am covered until the issue is sorted out i would'nt be this upset.</p> <p> </p> <p> </p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It has been 7 days since reporting the issue to nedbank and 48hours posting it on this website. Nedbank has not given me any form of communications with regard to my query. As stated above I will contact the ombudsman because I have exhausted all my options and will not be accused of something that was not my doing. thank you for your ****ty service nedban****
It has been 7 days since reporting the issue to nedbank and 48hours posting it on this website. Nedbank has not given me any form of communications with regard to my query. As stated above I will contact the ombudsman because I have exhausted all my options and will not be accused of something that was not my doing. thank you for your ****ty service nedban****
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
and I note that you keep striving for something you are not doing! Marilyn Peters sent me an email on monday to shut me up. I can't quite understand that you would cancel something that has been paid since day one and if it has not been paid where is my money going to and who did not do their job?!lets start by who cancelled the policy and who gave authorisation to do so?! so please stop striving for things you are not capable of and do your ****ing job!!!
and I note that you keep striving for something you are not doing! Marilyn Peters sent me an email on monday to shut me up. I can't quite understand that you would cancel something that has been paid since day one and if it has not been paid where is my money going to and who did not do their job?!lets start by who cancelled the policy and who gave authorisation to do so?! so please stop striving for things you are not capable of and do your ****ing job!!!
So this morning I receive a Letter stating that my policy has lapsed on 2 April. This means I am effectively 2 months in arrears. I still have not heard from Marilyn Peters who is supposed to handle the matter. Tatum from the call centre has also not come forward with an explanation. If you by any chance in the future have an answer for me it would be appreciated. Also know that when you eventually find out that I did not cancel my policy, you will be fully responsible for any arrears payment!
So this morning I receive a Letter stating that my policy has lapsed on 2 April. This means I am effectively 2 months in arrears. I still have not heard from Marilyn Peters who is supposed to handle the matter. Tatum from the call centre has also not come forward with an explanation. If you by any chance in the future have an answer for me it would be appreciated. Also know that when you eventually find out that I did not cancel my policy, you will be fully responsible for any arrears payment!
No, You can find the letter NEDBANK sent to me yourself. I am tired of this bull****! I have to run around for something you created. unfortunately I will wait untill this investigation is complete and hopefully by the end of the year when you give me another bull**** story of why the policy has lapsed, NEDBANK will re-instate my policy and pay what is owed till then. What makes me really ****ed off is that because of somebodies incompetence my credit rating will go down the drain, and all i did was hold my end of the deal. I have lodged the matter with the ombudsman as well as your complaints department and will shortly go to facebook and twitter. Marilynn your efforts were poor because I know that IT does'nt know why it is lapsed. If you were in my shoes you would be proper ****ed because things like this dont just happen unless somebody is *****ing but your lack of concern and urgency to this matter stinks!!!! You called once and make it sound like you've been calling all morning. Take your time, if you answer me in June 2018 it is okay.
I have lodged the matter with the ombudsman and Nedbank complaints department and will soon go over to facebook and twitter. I will leave no stone unturned.
No, You can find the letter NEDBANK sent to me yourself. I am tired of this bull****! I have to run around for something you created. unfortunately I will wait untill this investigation is complete and hopefully by the end of the year when you give me another bull**** story of why the policy has lapsed, NEDBANK will re-instate my policy and pay what is owed till then. What makes me really ****ed off is that because of somebodies incompetence my credit rating will go down the drain, and all i did was hold my end of the deal. I have lodged the matter with the ombudsman as well as your complaints department and will shortly go to facebook and twitter. Marilynn your efforts were poor because I know that IT does'nt know why it is lapsed. If you were in my shoes you would be proper ****ed because things like this dont just happen unless somebody is *****ing but your lack of concern and urgency to this matter stinks!!!! You called once and make it sound like you've been calling all morning. Take your time, if you answer me in June 2018 it is okay.
I have lodged the matter with the ombudsman and Nedbank complaints department and will soon go over to facebook and twitter. I will leave no stone unturned.
Dear Mrs Peters,
Thank you for reinstating the policy however as I explained to Noeline this was not supposed to happen, ever. To blame it on a technical error is not good enough. once you come back to me and tell me who gave NEDBANK authority to cancel my policy I will convert my complaint status. I received a letter and an SMS to confirm the lapsed status and closure so somewhere in this whole system there was a human factor. If this could happen once it can happen again. What you forget is that we, the clients trust Nedbank to handle our personal and private business and it is not acceptable for things like this to happen. Also, please forward me an updated document with the policy cover and if the cover amount still remains the same eventhough my bond becomes less on a yearly basis.
Dear Mrs Peters,
Thank you for reinstating the policy however as I explained to Noeline this was not supposed to happen, ever. To blame it on a technical error is not good enough. once you come back to me and tell me who gave NEDBANK authority to cancel my policy I will convert my complaint status. I received a letter and an SMS to confirm the lapsed status and closure so somewhere in this whole system there was a human factor. If this could happen once it can happen again. What you forget is that we, the clients trust Nedbank to handle our personal and private business and it is not acceptable for things like this to happen. Also, please forward me an updated document with the policy cover and if the cover amount still remains the same eventhough my bond becomes less on a yearly basis.