lies on statement

I phoned nedbank due to my credit status being in the red showing I am not paying them. They send me a account statement the first one in years and it shows there I only paid them 3000 rand since the loan was approved. I want to know where in the hell dis they get that because I have 2 years of proof of payments made to them that they didn't update so they are *****ing my money or their *********** staff cant even update an account what the **** have they been doing the last year what did they do whit the money I have been paying them I want their CEO to come and explain to me what are his staff doing I will take this to carte blanch to show everyone how they take money and never put it through their system no wonder I cant get my credit status sorted they take my money for their personal use. Makes me sick.