Lies and bad service from Nedbank Insurance

Nedbank Insurance has been trying to convince me during repeated phone calls that I made to them today that my insurance had been initiated such that I was being charged in arrears, ie. at the end of the month, rather than in advance. Therefore, they maintain that although I cancelled my insurance, they are fully justified in the instalment that they charged me. The call centre agents have been scrambling about supporting each other in \confirming"just that. Obviously"