Licence Disc

I am so disgusted with the level of service I received from Nedbank. I paid my licence disc on the Ned bank app. Up to date I haven't received my disc. I call Nedbank they put me through to MFC, MFC put me through to DSV, DSV drop the line. I have lost business. I can't do my day deliveries. To top it more off I spoke to Ondele from Nedbank. He hang up the phone in my ears. I called bank ask for the team leader. I got through Linda she gave me assurance I don't have to worry she will get to the bottom of this. I should give her until Tuesday. I waited and waited for her call. I am still waiting this is *********** service from Nedbank. My business has lost 7k over the past week thank you Nedbank