***** EMPLOYED by collections department

On the 09/09 i received a call from Charlene calling from the collections department re-one month arrears on my account, i made an arrangement to pay the outstanding amount end of October. The lady affirmed me that they will only double debit on the 25/10 and then gave me a ref number ***. on the 25/09 Nedbank debited the arrears together with current amount. I phoned in to enquirer, i was told there is no arrangement made. I spoke to Goodman who tried to assist with the refund and he gave me Ref 204826 who advised he will try to have the money paid ASAP. to my shocking surprise when follow up today. I spoke to 5 departments spending 50 min on the phone no one could help me everyone passing the buck, its shocking the pathetic service i received from Nedbank today. It's not even about the money it's about the *********** staff i was dealing with. Where do they get these people from? people who can't listen and follow the query and resolve, let alone the pathetic **** collection agent Charlene, who displays dishonesty behaviour concerning Nedbank. So it meant the bank is operating under dishonest values.i can never trust this bank again and i am definitely closing my account