LM
Larry M

1 reviews | Active since May 2016

11 May 2016, 09:49

*****!

<p> We purchased a property last year and got out bond through nedbank because they were the quickest to give us finance. We registered the bond for much more than the purchase price because renovation needed to be done. I was told by the consultant in the bank that once we apply for the exstra funds nedbank will have a look at our interest rate(which was extremely high) in order for us to afford it..she also suggested that both my wife and I move our salary account to nedbank because this would help lower our interest rate. I asked her if she was sure and she assured me that this would be the case. We signed the papers and also changed accounts. This was done 12 months ago and we've been physically living at the premises for 5 months.Last week we I phoned the call centre w.r.t re-advance and how it works, only to be told that our interest rate will not change when you apply for a re-advance, Nedbank will only do this for private clients and that we we've not been staying there long enough so the chances are very high that we will not be funded.</p> <p>1. I paid extra fees to register my bond</p> <p>2. If the consultants was honest in the first place we would've opted to wait for the other bank but just to make a sale she **** to us. Is this company protocol?</p> <p>3. I will go somewhere else where I am sure I will get a better interest rate and will not be discriminated against because i'm not a PRIVATE client.</p> <p>I hate being **** to and am absolutley disgusted by nedbank.</p>

0
Replies (5)
Nedbank
Nedbank's reply11 May 2016, 09:58
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply13 May 2016, 06:26
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Best regards,

LM
Larry M's update17 May 2016, 07:37
Reviewer Update
Its been 5 days since I received a courtesy call with nothing being resolved by the resolution manager, infact I was ask what nedbank should look at to resolve this issue. It is really simple...Will my interest rate be reviewed when I apply for re-advance as stated by the Sales lady in the bank? or is this only done for Private Clients as stated by the call centre? If the latter is the case what makes me different to a private client and why was'nt this told to me BEFORE i signed the documents? What are you going to do to keep my business? As far as i'm concerned you have done nothing to want my business!!!
LM
Larry M's update25 May 2016, 07:52
Reviewer Update
Nedbank has now declined our credit because "the value of the property to be mortaged is insufficient" I queried this and asked what the property valuator valued the property for and guess what, poor Liam could not tell me. Liam wants me to appeal and he will motivate for a re-evalution to be done which will be for my account. Clearly a way of *****ing the clients, again! I assume because I made alot of noise about being **** to in the beginning and about my interest rate, Nedbank thought that they would have the last say and the customer should just deal with it. Withholding clientinformation was the last straw. I will now start the process of applying at other financial institutions. **** Nedban****! I don't expect a resolution so the person phoning me about my complaints is waisting company resources because she cannot resolve ****!!!
LM
Larry M's update25 May 2016, 13:12
Reviewer Update
and now Liam calls me and informs me that we can only receive 90% of the evaluation including the price we bought the house for...NOBODY INFORMED ME ABOUT THIS BEFORE WE ENTERED INTO AN AGREEMENT WITH NEDBANK! THE PERSON THAT HAD TO IS PROBABLY DEAD!!!! THE EXTRA MONEY SPENT TO REGISTER FOR A BIGGER AMOUNT WAS IN VAIN BECAUSE NEDBANK DECIDES IF AND WHEN YOU CAN SPEND IT!!! KEEP IGNORING ME AND I'LL KEEP POSTING EVERY SINGLE DAY!!!!!!