1 reviews | Active since May 2016
*****!
<p> We purchased a property last year and got out bond through nedbank because they were the quickest to give us finance. We registered the bond for much more than the purchase price because renovation needed to be done. I was told by the consultant in the bank that once we apply for the exstra funds nedbank will have a look at our interest rate(which was extremely high) in order for us to afford it..she also suggested that both my wife and I move our salary account to nedbank because this would help lower our interest rate. I asked her if she was sure and she assured me that this would be the case. We signed the papers and also changed accounts. This was done 12 months ago and we've been physically living at the premises for 5 months.Last week we I phoned the call centre w.r.t re-advance and how it works, only to be told that our interest rate will not change when you apply for a re-advance, Nedbank will only do this for private clients and that we we've not been staying there long enough so the chances are very high that we will not be funded.</p> <p>1. I paid extra fees to register my bond</p> <p>2. If the consultants was honest in the first place we would've opted to wait for the other bank but just to make a sale she **** to us. Is this company protocol?</p> <p>3. I will go somewhere else where I am sure I will get a better interest rate and will not be discriminated against because i'm not a PRIVATE client.</p> <p>I hate being **** to and am absolutley disgusted by nedbank.</p>
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Best regards,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Best regards,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Best regards,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Best regards,
