Let’s talk Nedbank - because it’s you not me

Let’s Talk Nedbank - because goodness knows in every interaction I’ve requested my bank card be delivered to me so that as someone with chronic asthma, I not be unnecessarily exposed during a time of a pandemic with a virus that is deadly to asthmatics by being forced to go into a physical branch. But nope - you send text messages asking to confirm delivery - and yet here we are with a notification to collect my card in a branch. Is customer experience so foreign or is it simply Nedbank doesn’t understand the current pandemic and the caution certain clients need to be aware of. Like unnecessary exposure. You can cut up my card waiting at the bank to be honest I haven’t had great experiences across the board with you guys and need to end this 20 yr relationship sooner rather than later.