let me explain how we cannot be of assistance sir.

November 2014 I phoned amex card div to request a replacement for my expired card.<br> I was told I would have a replacement in 1 week, after 2 weeks no card.<br> Phoned again.. same result. Went to nedbank branch and was told how they cant assist and i should call card div. I phoned from the branch and asked to speak to a supervisor, explained the problem and was assured I would have a card in a week and they would look into the previous requests and come back to me. To date no card and no explanation as to why not. Decided to stop paying my account, within 2 weeks I received numerous calls from \customer care"re my non payment. At this time I explained that was the only way Ive been able to get amex to phone me back is by not paying my account and asked for assistance with getting my card. Every operator that called went to great length to explain to me how and why they cannot assist me. So at this point Ive had zero feedback in any form"