AG
Angelique G

1 reviews | Active since Jun 2014

19 Nov 2015, 09:33

Legal Action threatened due to non-payment

I have an American Express Credit Card with Nedbank. I did not make the minimum payments for a period of time but did start to at least pay something since July 2015 this year. I have made 4 payments since then. When I was not paying I was constantly threatened by SMS with visits from the sheriff of the court even though this is a contravention of the national credit act. I did not make any complaints as I understand I was not paying anything. Since I started paying I have received no acknowledgement of payment and no contact of any kind. Until today when I received an SMS stating the following - Dear Ms Greyling. Please note that your Nedbank Nedbank Credit Card A account will be HANDED OVER to an Attorney for LEGAL ACTION. Contact *** urgently to STOP LEGAL ACTION and aditional legal costs. Ref CCA140276 - I understand that I might not be paying the minimum the bank wants me to pay but I am paying what I can afford. Rather than even acknowledging the payment, I get threatening SMS messages indicating that my account has been handed over, why should I continue paying if my trying to at least pay something still results in me being handed over to an attorney and more costs.

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Replies (1)
Nedbank
Nedbank's reply19 Nov 2015, 10:57
Official
Hello greylian,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team