Left me stranded in China!!!

I recently visited China and Mongolia and had called the credit card division within Nedbank to notify them of my departure and return dates from China. This call was made on 2 September in the Nedbank branch in the main road Claremont, Cape Town so Nedbank should have a record of this call. I was also asked on the phone for a contact person and number in SA in case Nedbank had to get hold of me while in China or if anything goes wrong and they are able to link the South African contact with my card - which should also be on record. I gave the name and surname and cell phone number of this person.

Funny enough, I was unable to use my credit card while traveling. I asked two people in SA to check with Nedbank to see if they would be able to help me. One of these people, the contact as asked by Nedbank. The SA contact called Nedbank and the agent on the other end of the line was extremely rude and unhelpful and was not interested in the problem at all. I did not even receive a text message or email from Nedbank asking me about the problem or verifying whether this was true. The second person went into a branch to ask for guidance and help but they only told her that I should call them - which was of no help because I was in transit and I was unable to call out which they were told. The offer was not that they could call me, the solution was that I should call them! I am back in SA and was not able to use my credit card at all. This had various stressful and extra financial implications, including a cancellation of a transfer of R40 000 to my credit card for work related events that I had to pay for when I arrived in China!!! The call centre agents from card division were rude and had no knowledge or interest of helping. Nedbank uses my email address and my cell phone number to communicate with me when they want to advertise or sell products, but when I was actually in need this communication strategy was not part of the solution. Nedbank card division was useless!! I am extremely disappointed!