1 reviews | Active since Aug 2018
Left me at no way to turn to anymore
To whom this may concern. This is a formal complaint against Nedbank limited/ Transunion and Experian credit berues.
Exactly 2 months ago I have logged a disputed with TransUnion to update my NEDBANK credit card details. After being listed under debt counseling for 2 years I have decided to rescinded the court order as I was being able to pay all my installments at full. After waited 20 days for a disputed to be logged with TransUnion and Ombudsman of banking services and waited another 20 days to get feedback from the bank between me and the bank via emails, al last the report was updated between the bank and TransUnion. This month I have app**** for vehicle finance and was declined by all the banks due to affordability. Just to find that the information is back to the wrong installment amount on the NEDBANK CREDIT CARD. The installment is shown on the report as the owing balance of the account. An amount of R47000. Due to this its now affecting my chances of applying for credit as it shows affordability due to this balance showing as an installment. I have been trough the following : Numerous phone calls to NEDBANK with no luck, no person that knows what is going on, no one to confirm where the problem is just a DEAD END. I have logged a complaint with banking ombudsman where the bank confirmed it was updated ( but only for a month) A hellopeter complaint to against Nedbank where they have indeed helped me to solve it just to find a month later my credit report is again displaying the incorrect amount. Numerous phone calls to Transunion saying that it’s the bank submitting them with the incorrect information.
I am now at wits end. Honestly I don’t know where to turn to anymore. If I could I would have settled the credit card as NEDBANK IS THE ONLY BANK THAT I HAVE HAD PROBLEMS AFTER MY DEBT COUNCELING STANDARDBANK,FNB,AND MFC HAS UPDATED EVERTHING ACCORDINGLY.
PLEASE IF THERE IS ANYTHING THAT CAN BE DONE TO RECTIFY THIS MATTER. I CANNOT KEEP ON GOING IN CIRCLES LIKE THIS
Your concerns have been noted and a Resolution Manager will contact you within business hours to discuss this matter.
Regards
Client Service Support
Your concerns have been noted and a Resolution Manager will contact you within business hours to discuss this matter.
Regards
Client Service Support
