Left confused

<p>Good day, </p> <p>On the 6th June 2017, I received a call from a lady called Bridget. After a short conversation. I received the email below. Please bear in mind that, she already had all my details and just wanted me to confirm.</p> <p> </p> <p>Dear Binta Kabwiz Verification of FICA information for ********** 31307 *ESTATE LATE NKULULEKO DONDERY CHUENEAs discussed telephonically, our documentation for the above record regrettably does not meet the requirements of the Financial Intelligence Centre Act (FICA), 38 of 2001. In terms of this act Nedbank is required to verify and have certain information relating to our clients' identities, addresses, sources of income and sources of funds placed with us. This obligation extends to all parties associated with the client record (including directors and members, trustees and beneficiaries or people granted power of attorney).To allow us to maintain your existing business relationship we kindly request your cooperation by providing us with the following FICA documents by 2017/07/06 :Proof Of Authority Death Certificate Unfortunately, if we cannot establish and verify your details and/or that of your associated parties as set out above, we are legally required to restrict all accounts associated with the above record, which includes limiting access and disabling transactions. While this would be a last resort, it is a reality faced by all banks and their clients. To allow time for assessing and, if necessary, correcting incomplete documentation we urge you to please adhere to the submission deadline. In the event that we are forced to restrict your account we will communicate the restriction date to you.Your dedicated relationship banker or nearest Nedbank branch is available to assist you with this process and to receive the required FICA documentation. We have also attached our FICA guide for more information. Alternatively, you can contact our dedicated contact centre on ***or +27 (0)10 ********** for further guidance. Please quote the reference number in the subject line.We apologise for the inconvenience and thank you for your cooperation in this important matter.Kind regardsBridget Banda Alan ShannonHead: Sales – Small Business Services and Professional Banking</p> <p> </p> <p>Due to the fact that the call left me with a lot of questions, I decided to call on the numbers above, more than 5 times on more than one occasion including today without any joy. On the 7th June 2017, after several attempts to call. I decided to reply to the initial email that was sent. and I still await a response. Below is the email I sent:</p> <p>Good day,</p> <p>Trust you are well.</p> <p>I would like more information on the above and a dept information as the conversation yesterday was really short and I am really trying to make sense of all of this.</p> <p>With that said, unlike a computer system. I have lost all those documentations, as you might be aware it's over 5 years that he left us.</p> <p>I have a few questions: Why am I being contacted after so long?<br />If you have my number and email, it means my information is on your system. Is an affidavit, My ID copy and my proof of resident sufficient? <br />Is this account still active?<br />How are my accounts or myself affected by all this, because you speak of restricting the account?</p> <p>I tried calling the numbers provided but with no joy. Your prompt response will be more than appreciated.</p> <p>Regards,</p> <p> </p> <p>7 days later and no response, or call. </p>