LEFT A PENSIONER WITHOUT ACCESS TO FUNDS FOR THE WEEKEND.

On Friday afternoon 6th July I received a message on my Nedbank money app requesting that I go to my nearest bank to FICA. The bank was already closed. On Saturday 7th July morning I received an email advising the same and stating that I should FICA before the 12th July they would restrict access to the account.

TODAY IS THE 7TH JULY AND NEDBANK HAVE DENIED ME ACCESS TO MY ACCOUNT. THEY HAVE LOCKED MY CARDS.

TODAY the 7th July my account was restricted. I could not transact, draw money or make a purchase on my card. This is absolutely unacceptable. How can Nedbank leave a pensioner without access to her own money over a week-end. I have contacted ***FICA help center only to be told there is nothing they can do, I must go to my bank on Monday morning. In the meantime I am without money. I think the time has now come to change banks and move my Investments to a better bank.