Learning the ropes from a master

As promised, Devashni from Nedbank's KZN call centre, called me first thing yesterday morning and took me step-by-step through the process of renewing an up-and-coming investment electronically. Her patience was quite something and I could sense the smile in her voice .... nothing was too much trouble. That finished, she then asked if I would like to learn the new banking system (that they will be moving all account-holders over to in due course) and, again, the patience of an angel. I only have good things to say about this staffer, especially when dealing with an elderly person (me!); she spoke slowly #30in30? and clearly and I am confident her teaching has stoo me in good stead. Thank you, Devashni.